About Courtney's

Warehouse Locations

Order & Return Procedures

Ordering

Be sure to check units column when ordering. Some products may only be ordered by the case, while others may be ordered by the each. Please be sure of how many you ordered.

Minimum order is $300.00 of non tobacco products, or minimum 50 cartons of tobacco only.

A fuel surcharge may be applied to all deliveries.

All tobacco products must be on a separate order please.

Order in quantities of six when ordering unit pick items.

Most unit pick items in this site will only be shipped in quantities of six with a few exceptions (cooler products, short dated products, health and beauty, general merchandise and large sized bags or boxes).

Delivery

The driver will count number of boxes with store personnel. The individual checking of products should be checked within 24 hours of delivery or on the next business day.

Tobacco invoices are done separately and the cigarette carton count must be verified and signed for on delivery.

Notes

* NS at the beginning of the product description means it is a non stock item.
i.e. We do not have stock in our warehouse but we can order stock if required.

Return Policy

Courtney's offers a claims service to allow our customers to return merchandise and correct delivery or invoice errors.
This service is only for products purchased from Courtney's and is subject to certain rules and procedures. Customer co-operation in the following measures will allow Courtney's to process claims effectively and efficiently. Courtney's will reserve the right to refuse or correct any claims not conforming to procedures.
NOTE: To ensure proper credit pricing and accuracy, we must have the original invoice numbers involved with every claim. Credits will not be issued without the invoice number.

Warehouse Errors

Over Shipments
For items received and not invoiced for, call our claims department and report the error.

If you decide to keep the product, we will invoice you.
If you are returning the product, we will arrange a pick up.

Short Shipments

Before claiming a shortage, ensure your order was completley checked off before it was put out for sale.
Make sure your employee has counted the number of boxes delivered with the delivery driver and signed for the correct number.
All claims must be called into our claims department between 9:00am and 4:00pm. Within 24 hours of delivery or on the next business day.
For every short claim, Courtney's will:
- Check the picking slip to verify picking and checking
- Count our present inventory on hand
- Check the invoice for signatures for # of pieces delivered

Courtney's reserves the right to refuse any claim requests that have not complied with the above conditions.

Damaged Goods

Any products delivered in a damaged conditions must be reported to our claims department within 24 hours or on the next business day between 9:00am and 4:00pm. We will then arrange for pick up and issue credit when the product is returned.

Price Adjustments

All pricing errors must be called into our claims department within one week of delivery. Courtney's will confirm error and issue a credit if warranted.

Customer Errors

If wrong quantity or wrong product was ordered, error must be called into our claims department within 24 hours or on the next business day between 9:00am and 4:00pm. We will arrange for pick up and issue credit upon return of product. Products must be returned in original packaging and in "re-saleable" condition to receive credit.

Customer may be charged a 10% re-stocking fee for repeat ordering errors or inappropriate ordering practices.

Cigarette Orders

All cigarette orders will be on a separate invoice. A store employee must confirm the number of cartons received with the driver at the time of delivery. The order will not be left at the store if the count is not verified and signed for. Any discrepancies must be called in by the driver at the time of delivery. There will be no claims for cigarettes accepted after the driver leaves the store.

Note

All claims (other than cigarettes) must be reported directly to our claims department between 9:00am and 4:00pm. The original invoice number must be recorded with each claim. All invoices should be paid in full. Do not deduct your claim until you have a credit invoice issued from our claims department. Partial payments of invoices will not be accepted and your account will go on hold until full payment is received. You should receive your credit invoice the following week.

Check List

Claims department open from 9:00am to 4:00pm.
Have your original invoice with you.
Have your returns ready for driver on next delivery with the original invoice or a copy.